Confusion over limits on the so-called unlimited retail and wholesale broadband plans, the Go Large and WBS Cabriolet respectively, has led Telecom to remove a contentious hourly data cap.
Telecom told ISP customers in the October 25 Wholesale Informerthat a 200MB per hour traffic limit applied to WBS Cabriolet from 4pm to midnight.
WBS broadband is retail equivalent, and Computerworld learnt that Xtra customers were told the limit applied to them too. However, Xtra quickly denied this, leading to questions as to whether WBS Cabriolet customers only were subject to the 200MB per hour quota.
Now, Telecom Wholesale says through spokeswoman Melanie Marshall that there is no 200MB limit on the WBS Cabriolet plan. The Wholesale Informer in question was wrong, she says, and ISP partners will receive an emailed correction.
Marshall says only end-users who download more than 700MB of data during the peak hours of 4pm and midnight risk being placed on a watch list. Customers who download more than 200MB in a single hour will not “necessarily” go on the list, she says.
Telecom monitors peak hour usage in hourly increments, she says, including downloads of more than 200MB per hour but won’t act unless the 700MB threshold is exceeded.
Marshall adds that the monitoring will not affect end-user performance and applies to both the WBS Cabriolet and Xtra’s Go Large plan.