Greenstone Energy, the joint venture between Infratil and the NZ Superannuation Fund, which bought Shell's network of New Zealand petrol stations last year, has announced it will replace all point of sale systems across its Shell-branded service stations and truck stops.
Greenstone today signed a contract with local technology company Fusion Transactive to replace all such systems at company operated service stations and selected truck stops nationwide.
In a statement announcing the move, Greenstone’s general manager of retail, Mark Forsyth, says the $10 million investment in new technology will increase the speed of transactions and improve customer service.
"Earlier this year, we undertook a huge amount of customer research which told us what mattered to our customers and what they expected of a new Kiwi fuel supplier," Forsyth says.
"We’ve listened to our customers and have committed to a number of initiatives which will enable better service. One component of this commitment to giving our customers what they want is replacing our point of sale technology.
"The technology developed by Fusion Transactive not only makes it faster to process a customer transaction, it gives us a future-proof platform to lower our costs which we can then pass on to our customers in the form of lower prices."
Fusion Transactive was selected by Greenstone as a result of a competitive tender process. The company has offices in Malaysia, China, South Africa, Australia and New Zealand and significant product installations in Malaysia, Africa, India, the Middle East, South East Asia, Hong Kong, Australia, New Zealand, and South America.
The new point of sale technology will be piloted by 30 June 2011, with a full rollout commencing after then.