One government CRM project flies while another falls

Tertiary Education Commission CRM deal worth over $1 million

While the Tertiary Education Commission is planning to deploy Microsoft CRM to 400 users, Land Information New Zealand has put its customer relationship management plans on hold.

The Tertiary Education Commission has contracted with Microsoft partner Intergen to implement and customise Microsoft’s CRM software and roll it out to 400 users nationally, to help run a major funding programme.

The TEC didn’t respond to calls from Computerworld, which understands the deal is worth well over $1 million, making the sale one of the biggest CRM deals for Microsoft in New Zealand, certainly in the government sector.

The deal follows an earlier roll-out of CRM at the Ministry of Economic Development.

However, a planned CRM project at Land Information New Zealand has been put on hold. BearingPoint had been selected as the implementation partner.

LINZ’s CIO, Tony Lester, says the project has been put on hold as part of overall project prioritisation work.

“CRM will be revisited later this year or earlier next year,” he says.

LINZ is understandably focused on its Landonline project. A government committee recently expressed concern that not enough online filings were being made to Landonline.

By law, all survey and land title transactions have to be lodged electronically by July 2008.

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