Emergency care and ambulance service provider St John has taken its award-winning events management system wireless, allowing users to access event and customer information from their mobile phones and PDAs.
Last year, St John won a Computerworld Excellence Award for its system, called NEMS (New Zealand Events Management System), which provides CRM and ERP functionality to St John members across the country. The system was built by local software developer AQXI Creative Software.
Since then, St John and AQXI have developed a wireless version, to provide essential information to mobile users.
“We have taken it to the next level,” says Adam Johnston, St John’s event operations manager.
“The wireless module provides information at the fingertips to our managers, and it allows members to [for example] look through future events, using a wireless device.”
Weekends are the busiest time for St John, but now managers don’t have to be near a computer to access event information or to contact staff out in the field via mobile phone, SMS or email.
“Now I can look up information on my cell phone and get immediate answers,” says Johnston. “And I can be anywhere.”
St John attends over 7,000 events across the country each year. Prior to NEMS, there was no national system for collecting and managing data relating to these events. There was an offline database, in Auckland, but elsewhere in the country booking and management systems were all paper-based.
Using NEMS, St John’s customers can book the organisation to attend events anywhere in the country using one single point of contact.NEMS provides vital information on events being covered, members’ hours on duty and patients treated. This information is very useful for St John’s management when it comes to forecasting anticipated workload and the resources needed for future events, says Johnston.
St John has about 6,260 volunteers and 2,061 paid staff.
AQXI could be described as a software invention company. The company does not have a specific product or a preferred way of doing things, says chief executive Alex Dunayev. Every solution it builds is fitted to the particular client’s needs.
“When we meet a client we don’t know what we are [going to build] for them,” he says.
Dunayev started AQXI in 2004 — while he was still at university — and since then it has grown to employ 11 staff. The very international team of developers can also develop software in five different languages, he says.
AQXI’s customers also include the IRD, for which the team has developed a business reporting system using XBRL standard business reporting technology.
Through a partnership with the University of Auckland, AQXI offers internships to students in the final year of their BCom, BSc, BE (software engineering), and BTech degrees, says Dunayev.
• Entries for the 2007 Awards close 16 March.