Land Transport New Zealand is planning a VoIP deployment to service 700 staff spread across seven regional offices, the Transport Registry Centre in Palmerston North and four separate buildings in Wellington.
LTNZ is looking for a single VoIP solution and a managed network for both that and data. It has to be a flexible and proven solution as well, with a project managed approach for migration.
The agency’s twelve sites each currently have their own separate PBX systems from Lucent and NEC, tender documents released last week show. LTNZ says it currently engages with New Zealanders on a daily basis using a myriad of communications media.
LTNZ also has 289 staffers working from home using cellular phones, as well as 269 mobile users with laptops on 3G broadband.
Adding to the mix, and complexity, of the planned project is an Avaya-based call centre with 115 staff in Palmerston North; currently, some 200 customer services representatives at the call centre log in to handle enquiries on weekdays as well as Saturday mornings, with a possible extension of opening hours on the cards.
LTNZ also uses video conferencing between two Wellington sites and its Palmerston North offices connected via ISDN. However, for its WAN, which connects the national offices, LTNZ uses TelstraClear’s Private IP network, with 50Mbit/s connectivity.
The remote offices have 10Mbit/s network connections, with Napier and Whangarei hooked up with 2Mbit/s frame-relay. On the desktop side, LTNZ says the minimum bandwidth is 100Mbit/s although Palmerston North has 1Gbit/s throughout.
Presently, the network does not support 802.03af power over Ethernet for easier deployment of VoIP devices.
LTNZ’s client environment is Windows-based, using XP Service Pack 2 as the desktop operating system, and Office as the productivity suite.
Reporting of financial and other statistics related to the VoIP solution must be included — LTNZ requires high-level reports to be easily exported into Microsoft Word and Excel so that they can be presented to the Ministry of Transport.
Cost savings and productivity initiatives are to be identified, according to the tender, and LTNZ is looking for a partner that can demonstrate benefits to both parties for the contract.
The deployment project is expected to get under way mid-year.
A test pilot for transitioning the new VoIP service into one of the larger regional LTNZ offices will be done first, with the rest of the migration around March next year.