Outage hits Telecom network

Equipment upgrade causes router failure

Several thousand broadband customers of Telecom and ISPs who buy its wholesale service were cut off this morning for five hours, by a fault that apparently sprang from an attempted upgrade.

Telecom was upgrading equipment at about 5:30 this morning, a spokeswoman says. The work exposed or indirectly caused a fault in a network component, believed to be a router.

Service was restored at 10:35, says Telecom. Domestic and commercial customers were affected as well as Parliament.

Affected users may need to reboot their modems to restore service.

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