TelstraClear has posted a loss of $19 million for the second half of 2010, due mainly to expenses associated with outsourcing call centre operations to the Philippines. The figure compares with a loss of $9 million for the same period in 2009.
The results are included with parent company Telstra’s results, which were announced today.
The commentary on the results states: “Operating expenses (excluding depreciation and amortisation) increased by 5.9 percent.
“An increase in Labour costs were driven by one-off project costs associated with outsourcing a number of call centre activities.”
Overall, total revenue was up 1.8 percent, from $334 million to $400 million.
The results commentary notes: “Revenue grew in both on-net and off-net areas, despite increased competition,” and “Business revenues also showed growth, arresting the decline experienced over prior periods.”
Telecom is to announce its half-year results tomorrow.