TelstraClear second-half loss widens

Result for 2010 shows increased loss, but overall revenue is up

TelstraClear has posted a loss of $19 million for the second half of 2010, due mainly to expenses associated with outsourcing call centre operations to the Philippines. The figure compares with a loss of $9 million for the same period in 2009.

The results are included with parent company Telstra’s results, which were announced today.

The commentary on the results states: “Operating expenses (excluding depreciation and amortisation) increased by 5.9 percent.

“An increase in Labour costs were driven by one-off project costs associated with outsourcing a number of call centre activities.”

Overall, total revenue was up 1.8 percent, from $334 million to $400 million.

The results commentary notes: “Revenue grew in both on-net and off-net areas, despite increased competition,” and “Business revenues also showed growth, arresting the decline experienced over prior periods.”

Significant events during the second half of 2010 for TelstraClear include an outage that affected 180,000 customers in November, and the resignation of head of business and government Michael Boggs.

Telecom is to announce its half-year results tomorrow.

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