Telecom consumer boss resigns

Kevin Kenrick, who headed Telecom's consumer business through the recent email upgrade fiasco, has resigned

The man in charge of the recent Yahoo Xtra Bubble launch and email fiasco, Telecom's chief operating officer for its consumer business Kevin Kenrick, has resigned.

Kenrick is leaving to take up a CEO role at an undisclosed New Zealand organisation, the company has announced.

Telecom spokesman Mark Watts told Computerworld Kenrick was not available for comment and denied the resignation was related to the email issues.

"He's going to a new leadership role and will be with us for another three months," Watts says.

Kenrick was the public face of the recent crisis which saw thousands of users unable to receive email and overloaded call centre queues. He described the launch issues as a "miserable start" and acknowledged Telecom had let down its online community.

At the end of August he apologised to customers repeatedly and Telecom was forced to give customers a week's free internet access and to donate $1 million to charity in recompense. Telecom estimated the move would cost between $5 million to $6 million.

Kenrick joined Telecom in 1999 as sales and marketing manager for Xtra. He then moved into a broader marketing role before being appointed as GM Mobile in 2002. He was promoted to the executive team last year when he became chief operating officer for Telecom's consumer division.

"Kevin has made a strategic and valuable contribution to our company at a time of gathering regulatory, competitive and technological change," Telecom's acting CEO Simon Moutter said today.

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