At its Dreamforce developer conference in San Francisco earlier this month,
Salesforce.com introduced two new services, Salesforce Content and Salesforce Ideas.
Salesforce Content is content management delivered as a service and will employ tagging, subscriptions, and user recommendations to allow users to manage documents, both structured and unstructured.
While users can deploy full-text searches for documents and content, no details were given on how documents can be retrieved for more complex searches, such as email searches by date, time, or subject matter, typically used for e-discovery.
Salesforce Ideas puts social networking in a business context and will allow Salesforce customers to collaborate from within the company’s Salesforce applications.
According to Parker Harris, a Salesforce co-founder, Ideas will allow those in collaboration mode to rate and vote on ideas. For example, the best ideas for advancing company goals would bubble higher up to the top of the list of all ideas under discussion.
Users will be able to build separate online communities by department or any other grouping chosen.
Ideas are posted, along with graphical content when needed, and opened up to a collaborative environment.
The immediate feedback and “instant” focus groups can be kept behind the firewall or opened up to partners and customers alike.
Salesforce Ideas and Content will be available in limited release and are scheduled to be fully delivered in 2008.