Cabinet mandates agencies use Logon Service

Departments instructed to use Logon service unless they have ministerial approval to do otherwise

Cabinet has mandated the use of the Government Logon Service, issuing a direction that departments are expected to use the system when implementing or upgrading their authentication systems.

The direction was made in July but has only recently appeared on the State Services Commission’s E-government website. It says Cabinet agreed the GLS is available and proven and all departments state services agencies are expected to use it, unless otherwise agreed between the Minister of State Services and the responsible Minister.

The direction follows a similar one for the Identity Verification Service, made in April.

State Services Commission spokesman Jason Ryan says while there are other mandatory policies requiring compliance with standards and systems, there has not been a direction to use a particular service before.

“The Cabinet directions are applicable to public service departments only,” he says. “They support a whole-of-government approach with respect to online credential management and identity verification capability. The aim is to improve public services directly through encouraging the use of centralised online credential management and verification capability and improving the user experience for those transacting online with government.

“There is also an indirect benefit by avoiding or minimising duplicate investment in such capability by directing departments to positively consider the use of existing and proposed shared services.”

The GLS is the government’s own logon system for access to internet services, while the IVS is designed for users when they’re interacting with government.

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