Police ditch CRM tender

SaaS proof of concept fails on security grounds

Police have cancelled a tender for a web-based CRM (customer relationship management) system because the preferred vendor could not meet security requirements.

The Police had been seeking a CRM system, to be provided either as a hosted service or housed on their own servers, but the tender was cancelled because the proof of concept failed.

NZ Police procurement manager Peter Rendall said, in a statement to Computerworld, that "this tender was terminated at the proof of concept stage, as the preferred vendor was not able to meet with the Police security requirements."

Hosted CRM systems have been gaining in popularity in recent years, as they have a flat per-monthly charge and are provided on a rented, or SaaS (software as a service) basis.

However, not wanting sensitive data hosted offsite has been cited as a reason by some organisations for preferring to keep to the in-house, on-premise CRM model.

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