TelstraClear texting carpark payment customers to be refunded GST

Tax was mistakenly levied on service when it shouldn't have been

TelstraClear will refund customers who use its TXT-a-park car park payment service, and who have been mistakenly charged GST since the service was launched last year.

Company spokesman Gary Bowering says the total amount owed to customers amounts to “a few thousand dollars”.

A statement from TelstraClear notes:“TXT-a-park charges are passed through to TelstraClear from the supplier and then on-billed to customers.

“TXT-a-park is the only service treated this way, and GST has mistakenly been applied.”

Head of consumer sales and marketing products Steve Jackson is quoted in the statement as saying: “Only a few TelstraClear customers use TXT-a-park, and these people are being identified and their accounts are being checked back to the start of their mobile service.

“We were alerted to the potential problem yesterday, and worked overnight to identify it.

“We’re grateful to the customer who raised it.”

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Tags TXT-to-parksteve jacksonTelstraClear

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