Telecom to credit customers affected by metering error

Software fault was behind 40,000 customers reaching data caps too soon

Telecom has announced that a glitch in its broadband usage metering software has resulted in some customer's allowance being incorrectly metered. In a statement today, Telecom says: "The error means that since November approximately seven percent of customers may have reached their data cap earlier in the month than they should have." The seven percent figure amounts to approximately 40,000 customers.

Telecom Retail CEO Alan Gourdie says in the statement: “We identified the software fault late last week and we have been able to immediately correct the parts of the system that were affected so that all broadband metering is now working correctly.

“We apologise to affected customers and will put this right. Any affected customer who incorrectly hit their data cap and has therefore been slowed down or incurred overage will be credited.

“We take this very seriously and affected customers will be identified by us and communicated with individually as soon as possible." Further information can be found on Telecom's website.

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Tags broadband meteralan gourdietelecom

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