Call centre software provider Datasquirt has completed a major North American deal with an unnamed customer, which includes US$1 million of fees payable over the next 18 months and on-going royalties for the use of its Contact software.
Chairman Mark Loveys says the US company is large, but doesn’t want to be named at this stage. Under the arrangement, the company has rights to Contact for its market segment in North America, under its own branding.
“The company is regarded as a leader in providing innovative solutions aimed at solving technology and workforce needs,” Loveys says. “Including Contact will make it easy for the provider to add all the communications channels that complement voice to their on-demand, contact-centre platform.
“They selected Contact after a global search for a software provider.”
Contact is a pay-as-you-use, cloud-based system.
Auckland-based Datasquirt listed on the Australian Stock Exchange in 2007.
At the time, the board forecast a need for cash injection until 2010. Loveys says the board is satisfied profit began to emerge in the fourth quarter of the March 2011 financial year.
“Our loss for the full year is $599,000, but we are content that our investment has stabilised according to forecast.”
He says the company did particularly well to stay on plan during the global recession, which struck only a few months after listing.
Directors will be individually purchasing more shares on the market.
Loveys, who holds seven percent of the 32 million shares, says he intends to invest further.
Other customers of the Contact package include Fonterra, Elections NZ, the Ministry of Justice and, overseas, Cerebros Greggs and two UK councils.