The burning IT issues of 2008

Frank Hayes gives his picks

Ready for 2008? Budgets may tighten up, but IT's challenges will just keep growing: security problems, virtualisation technology, legal issues, users who can't be stopped and the baby-boomer brain drain. Here are the major issues to watch out for in the coming year:

1. The economy A few months ago, in Computerworld US's latest Vital Signs survey, 47% of CIOs polled said they expected their IT budgets to rise; 12.5% was the average predicted rate of increase. But the bill is coming due for shaky mortgages, the dollar keeps dropping, and a business slowdown looks inevitable. Don't slash your budget plans yet, though. Ask how your CEO plans to respond, then map out how IT can help. Cutting costs is one thing, but if your company snaps up a few acquisitions, you'll need more IT budget, not less. First, you need to know the plan. Find out.

2. Virtualisation Ignore how vendors sling this buzzword around. Instead, look at virtualisation — of servers, desktops or storage — in terms of how it lets you respond faster to changes in what users need. That's where business advantage comes from, but it won't come easily, so get started. By 2010, when users need results, you'll be able to deliver them while the business opportunity is still hot.

3. Plain text is dead That's your new mantra for data security. No valuable company information should go unencrypted across a wire, onto a disk or into a backup. Encryption is the ultimate defence against everything from hackers to users with USB flash drives. We've now got the CPU horsepower and the crypto technology. This year, start using it.

4. Consumer tech You can't keep this stuff out of the office, so stop pretending you can. Users want iPhones? Give them the webmail and applications they need. They want to use webcams or Second Life for meetings? Track what they're doing, watch for security holes, and close them. Don't say "no", say "here's how" — or challenge users to suggest how to make their gadgets business-safe. They may surprise you.

5. Desktop Linux Not this year —the functionality is now there, and so are applications and user-friendliness. But inertia is still Windows' friend. Retraining users with a billion worker-years of Windows experience is Linux's next big hurdle.

6. Patents And not just Microsoft's sabre-rattling at Linux, or the endless patent lawsuits against IT and wireless vendors. Patent holders are now trying to control whether customers can resell equipment, who can repair it and what it can be connected to. In 2008, the US Supreme Court will rule on those questions, which affect everything in IT from whether toner cartridges can be refilled to how much we can mix and match technologies. Stay tuned.

7. Retiring baby boomers With your baby boomer IT staffers (born 1946-1964) ready to retire, you could lose lots of critical knowledge about your business IT — right? Well, maybe. But plenty of those aging careerists sledding toward retirement just represent lots of inertia and resistance to change. Start identifying specific older IT experts worth keeping. For the rest — well, isn't it time for the next generation to step up to the challenge?

It's still all about business. Either we're technology plumbers or we're business enablers. Plumbers will get downsized, outsourced and offshored. Enablers will be critical members of the business team. That's a brutal split, but it's the IT world of 2008. Which way do you want to go?

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