Axon has won a three-year deal to manage Intel server and desktop infrastructure on both sides of the Tasman for Kordia. The deal spans 160 servers and 800 desktops, and includes support of 400 users in Australia and 400 in New Zealand.
Kordia owns and operates an extensive telecommunications network, including a rural broadband wireless access network sold to end users through retail service providers. The company, formerly BCL, also builds, owns and maintains television and radio transmission infrastructure.
Kordia CIO Hannes Van Zyl says the company is using selective outsourcing to provide access to industry best practices and tools for server and desktop management.
“This isn’t a cost-cutting exercise, though we do expect to make 20% savings in some areas,” he says. “We want to continually improve the quality and structure of our desktop infrastructure and services, and the Axon contract delivers that at a keen price point. They won this outsourcing contract by providing an outsourced model that deploys the best possible tools and structure but costs no more than doing it ourselves.”
Axon’s internal upgrade of Remedy — to IT Service Management version 7 — enables Kordia to bill individual business units and track their assets separately. Van Zyl says this is critical because Kordia runs its business units as separate companies, each managing their own separate profit and loss, staff, and business development.
At the same time, Kordia requires its IT to be centrally managed. The company uses the same systems and processes across all units. This drives centralised reporting and SLAs across the entire group, and lets staff move seamlessly between business units.
“Outsourcing is all about ease of management,” says Van Zyl.
“We get common standards, procedures, management and service-level agreements that are exactly the same company-wide.
“I’m very much looking forward to my first monthly report from Axon because that single report will contain all metrics for my entire trans-tasman desktop and Intel server infrastructure.”
Kordia is Axon’s third offshore customer.
“Axon now provides on-site services in 14 countries in the course of its work for Kordia, NZ Tourism and Air New Zealand,” says Axon CEO Scott Green.
“This win is especially sweet because Kordia is enjoying so much success and growth in building and managing mission-critical telco and broadcasting networks,” Green says.