Gen-i’s managing director Chris Quin painted a very positive outlook for Gen-i’s Australasian ICT business in the years to come, when he spoke at Telecom’s Management Briefing Day in Sydney today. He did however admit that Gen-i Australia has had a tough year. Gen-i plans to buy or build capabilities to “strongly address” opportunities in the Australian mid-market for managed services, he said.
“We are looking at both choices,” he said.
The company aims to become the most preferred ICT provider in New Zealand and Australasia, and it plans to achieve this through a strong focus on customer satisfaction, said Quin. The company is focusing on clients' problems rather than trying to push products and services, he said.
Another important ingredient is people interaction. The company’s staff aims to be the “most engaged people in ICT”, he said.
For the financial year 2006-2007, Gen-i’s revenue was $1.49 billion, of which about a third came from IT services — the fastest growing part of the business, said Quin. IT services is expected to grow at a compound annual growth rate (CAGR) of 6.5% from 2008-2012.
The fixed line space is instead expected to decline at a CAGR of 3%, and broadband growth is expected to slow to a CAGR of 1.5%, said Quin.
Future plans include increasing Gen-i’s market share in New Zealand from its current 12% to 20%, said Quin. It also plans to increase the earnings off IT services in New Zealand to 50%, and to double IT services revenue in Australia.