The Department of Labour is moving to consolidate what it describes as "fragmented" environments created by a federal ICT services model, where each business looked after its own ICT, used up until 2004.
The department now has four main business groups.
"The Workforce infrastructure is supported and managed under a contract with EDS," tender documents show. "The infrastructure supporting the other groups is delivered in a variety of ways with servers in computer rooms in different DoL locations and also with 4 vendors." The department says the strategy for future application development and delivery "cannot be deployed with the present diverse hosting arrangements and fragmented environments". Instead, it plans to base its future ICT needs on a single SOA framework supported by a single physical operations hosting environment. "The objective is to have one service desk provided by one vendor that also supports the desktops, one vendor providing one datacentre and a disaster/recovery datacentre, and one vendor managing all of the servers and related infrastructure." The first stage of the implementation will identify one vendor to provide hosting for the infrastructure of the Workplace, Work Directions and Corporate infrastructure groups of the department as well as a small number of Workforce group servers. "The data centres will also be capable of housing the Workforce onshore infrastructure when that is subsequently upgraded," the department says. The department is now looking for one vendor to provide management services for the servers and related infrastructure in the datacentres and at off-shore locations. DoL says it intends to issue a further RFP for a vendor to provide one service desk and desktop support.