Auckland Council wins SAP excellence award

Implementation at new Council wins SAP Australia-NZ Award of Excellence

Auckland Council has won the "best SAP Enterprise Resource Planning" Award at the SAP Award of Excellence Awards for its integration of the former councils that now comprise the unified Auckland Council.

The project caused controversy during and after the implementation process.

In a statement from the Auckland Council announcing the winning of the Award, chief executive Doug McKay notes that the system has performed to expectations since November 1, the day the new Council was officially born and referred to as "Day One" in Council circles.

“Council were clear on the Day One ‘must haves’ including core business support tools, which ensured our people continued to be paid, accounts were settled and purchasing was up and running,McKay says.

“Ensuring that was a huge task given we were combining eight separate ERP systems to a single SAP system.

“There have been no service failures and all systems are working well. Significant savings will come through the amalgamating of the many different systems. There will be efficiencies across the board and multiple benefits to staff, customers and ratepayers in the services we provide over the coming years.”

In the statement, Council head of IS services Mike Foley says: “We chose the SAP system because we knew it would be the most effective and lowest risk way of providing core business services.

“Since our number one priority of operational stability has been achieved, we are looking to achieve a consistency of service across the whole council, as well as continuing to rationalise our IS systems to reduce costs to ratepayers.”

The SAP Award of Excellence is awarded by SAP to customer partners that obtain the best results in annual client satisfaction research according to pre-established criteria. Finalists are then decided by an independent judging panel on criteria including; the customer's effective use of resources; their relationship with the implementation partner and SAP; their ability to understand and adapt to changing market conditions; and the achievement of set business objectives.

SAP Australia-New Zealand CEO Tim Ebbeck, one of the four judges of the Award, says: "“Auckland Council’s submission stood out among the over 100 submissions we received for the 2011 SAP Awards of Excellence – for the scope of the project, the professionalism of the execution and the positive impact on the community."

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