Kiwibank is looking for a learning management system (LMS) to help boost staff knowledge and skills.
Last year the bank issued a closed tender to “best-of-breed suppliers” to find an all-purpose human resources information management system (HRIS) including learning management.
“Kiwibank chose a well known New Zealand HRIS solution for its key HR functionality, for example, payroll and leave management, and two other solutions for on-line recruitment and performance management — both of which are reasonably new New Zealand companies with innovative and exciting offerings,” says procurement manager Ineke Brockie in an email to Computerworld.
“Through the tender process Kiwibank developed a greater understanding of its LMS requirements and realised that it would be better placed to undertake a separate tender for [this]. By going out to a wider range of service providers we are hoping to identify a suitable solution that will closely match our specific learning and training requirements.”
The bank, owned by NZ Post, plans that the LMS will also cater for the needs of NZ Post retail staff and other “partners”, which it declines to specify.
Rapid growth of the bank in the six years since its foundation “creates a constant demand on the bank’s staff for learning and development to ensure they can deliver to … customers,” says the request for information for the system.
Staff should “receive the content required to meet their ongoing business needs through a blended learning approach that is also enjoyable.
“There is also a need to deliver certification and rigour for ongoing re-certification of compliance, policy and the keeping of up-to-date information for key roles in Kiwibank and in NZ Post Retail.”
Courseware to develop skills in servicing bank products and compliance is currently available online and was developed within the bank, Brockie says. The LMS will also be used to manage face-to-face training within the bank and with suppliers.