Kiwis back away from mobile payments

Research: Only 13% of New Zealand respondents use mobile devices for payments or shopping

The vast majority of New Zealanders say they won’t consider using their mobile phone or PDA to pay bills, shop or bank online.

Research by Unisys as part of the latest installment of its Security Index shows only 13% of New Zealand respondents use mobile devices for payments or shopping. It’s reflective of a broader study of more than 13,000 consumers in 14 countries in which 71% rejected online banking or shopping.

Sixty-nine percent of New Zealanders won’t use mobile devices for those purposes.

Just four out of 10 say they believe mobile phones or PDAs are either very secure or somewhat secure when it comes to paying bills, shopping or banking online.

The worldwide research also reveals that 59% of respondents don’t trust their mobile devices to provide a secure transaction.

Only 9% currently used their devices to conduct transactions involving credit card payments, money transfers or deposits.

Banks or financial services providers were seen by 56% or New Zealanders as providing better security than telcos or online retailers.

Worldwide, consumers most reluctant to use a mobile device to bank or shop online included France (86%), the UK (79%), Australia (78%), Belgium and Italy (77%) and the US (71%).

At least half of all respondents in each country of region — with the exception of New Zealand (45%) and Malaysia (49%) — didn’t trust their mobile devices to provide a secure transaction.

In more than half of the countries included in the study, less than 10% of consumers trusted a telecom provider or an online retailer over a bank to provide a secure transaction.

The Unisys Security Index is an on-going study that provides insights into the attitudes of global users on a wide range of security related issues.

In New Zealand, 518 respondents aged 18 years and up were surveyed by Consumer Link between March 26 and April 1.

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