Housing New Zealand is laying the groundwork for a major change programme based on a shared services model.
The classic shared services approach is to consolidate services provided in multiple locations or units in an organisation into a single service centre. Services covered can include administration, HR and information technology.
HCNZ says it anticipates the need to manage a transition process while it executes the programme and moves to a new integrated systems model.
“The requirements demanded of HNZC by government and the manner in which the corporation interacts with its clients/tenants have evolved over time, which in the most part have been meet by ongoing changes within the corporation,” documents released this week say.
“However, an internal review has recommended that we make some rather more significant changes to better address the anticipated future demands and the higher service levels we wish to provide. The corporation has adopted a shared services model and is now in the process of reviewing the future options for this new business model along with the consequential impacts that may have on its information systems.”
HCNZ has gone to market for a consultancy to assist in the process, directing that the successful consultant help implement “pragmatic and cost effective solutions” that address the needs of HNZC and “work with HNZC to balance the need to reduce costs and at the same time radically improve the quality of service provided to HNZC clients and stakeholders”.
The tender covers consultancy, project management and the delivery of infrastructure.
“Upon completion of this programme of transformation it is expected that New Zealand Housing Corporation will have evolved from its current state to a well implemented shared services model that addresses all the issues required by the HNZC Executive,” the document says.
HCNZ’s project will be overseen by an enterprise transformation programme steering group chaired by the general manager corporate services.
HCNZ employs 1,200 people in over 50 offices around the country and has three national offices based in Auckland, Wellington and Christchurch.