As fix begins, some BlackBerry users still have problems

Europe and Asia still affected as of October 12

BlackBerry users on Wednesday reported that problems are continuing into a third day in Europe and Asia, after Research in Motion announced on Tuesday that a fix was underway.

And for the first time, BlackBerry service slowed in North America on Wednesday, according to a tweet from 680 News in Toronto shortly after 7am EDT. Others in North America tweeted BlackBerry Messenger service was down.

Elsewhere, Vodafone Qatar told the Wall Street Journal on Wednesday that every one of its wireless subscribers was affected to some degree by the service slowdown. Some, it added, had difficulty sending email or instant messages.

Computerworld UK reported on Wednesday mid-day (7 am ET) that users in the UK and Europe saw service resumed briefly Wednesday morning after a 17-hour outage on Tuesday, only to crash again at 9:30 am local time (4:30 am ET).

Computerworld UK said Twitter users in the UK resorted to using PCs to tweet concerns, with several noting the public relations problem facing RIM.

On Tuesday, delays in BlackBerry messaging and browsing were felt in Europe, Asia, Africa and South America, RIM acknowledged early in the day.

At about 5pm Tuesday, RIM reported that a core switch had failed and the backup system failed as well somewhere in RIM's global infrastructure. When the failover system did not function, RIM said a backlog of data was generated, and noted that the company was working to clear it.

Perhaps clearing out the global backlog was causing problems in various areas Wednesday, analysts said, although RIM could not be reached to comment early.

The outages and problems caused some Twitter humour to spread. One tweet read : "What did one Blackberry users say to another?? Absolutely Nothing...I am here all week...on my self...alone."

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