Mighty River Power rewrites ICT service contracts

Axon wins three-year services agreement

Mighty River Power has outsourced some of its ICT challenges in a new multi-million-dollar services deal.

The three-year services agreement, signed with Axon, will allow Mighty River Power to concentrate on its core services business, says Jocelyn Fausett, group IS service and operations manager.

Axon will provide a broad range of services to support Mighty River Power’s 200-plus network servers and 1000 desktop users, many of whom are geographically dispersed across the North Island, particularly along the length of the Waikato River.

“Essentially, we’ve given Axon some of our IS challenges,” Fausett says.

Previously, Mighty River had a mix of contracted services, provided by internal staff and contractors sourced from several providers.

“With Axon, we’ve got integrated software as a service,” Fausett says. “We’ll feed into their large shared services desk at their premises.”

The switch-over occurred on 1 August. Fausett says the service agreement is aimed at enhancing user satisfaction as well as improving infrastructure efficiency and availability.

“We wanted a partner who would get close to our business, understand how we operate, and mesh smoothly with our staff to ensure our key services are functioning at optimum levels.

“We’ve gone for a real partnership where we’ve both got some skin in the game.”

Axon CEO Scott Green says the Mighty River Power agreement follows recent success at Tourism New Zealand and Kordia, and the re-signing of other managed services contracts, including Tower. It is understood Might River Power will be one of the company’s largest engagements.

“Our new services around Axon Performance Manager and Axon Service Manager are key to us being able to work as a single virtual team with Mighty River Power’s internal IT staff,” he says. “They can see and use the same systems we see and use.”

Axon will also deliver to Mighty River Power a procurement service for desktop and server hardware and software, including management of software licensing.

Green says the contract justifies major investment Axon has made in ITIL-aligned tools, services and processes.

“More important, the contract endorses Axon’s partnership strategy, which includes user satisfaction metrics as well as technical performance metrics.”

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