MED to review last month's outage

Deloitte to undertake investigation into website crash

The Ministry of Economic Development has commissioned an independent review following the major outage that affected most of its websites last month.

A statement from the Ministry notes: "Business consultancy firm Deloitte will undertake the review, which will consider the cause of the fault, the Ministry’s response, and the planned approach to minimise the risk of future outages.

Ministry of Economic Development Chief Executive David Smol is quoted in the statement as saying: “The Ministry is aware of the inconvenience caused by the outage and want our clients to know we are taking the issue very seriously.

“In this instance we let our clients down. We apologise for that and are doing all we can to avoid a recurrence.

“This review will help us better understand the circumstances that led to this outage and give us, and our clients, confidence going forward.”

The review will gather information from key staff, suppliers and a number of selected stakeholders. The findings will be made public.

“While this review is underway the Ministry is also continuing with planned work to increase the integrity and stability of our data storage systems,” says Smol.

“A new storage system has arrived in the country and is due to be installed next month. Once up-and-running this new system will significantly improve the resilience of our online services.

“Additionally, a new high-speed back-up and restore system will allow us to restore services within a much shorter time frame, in the rare event of another outage.”

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Tags DeloitteMinistry of Economic DevelopmentMED

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