Adopting a more strategic approach to managing print services has enabled Stella Travel Services to reduce its printing fleet from 56 to 22 devices and to realise operational cost savings of nearly $3,000 a month.
Stella Travel Services merged in 2010 with Jetset Travelworld to form an integrated travel business operating several wholesale travel businesses, which included franchise-based and affiliated retail agency networks and services.
As a result of the merger, Stella inherited a legacy of 56 printers, which resulted in a high device to user ratio. The large volume of unmanaged print devices led to mismatched print offerings as well as a lack of transparency in print costs and reporting.
Systems support manager Brad Watson says Stella had had a long-term relationship with Hewlett-Packard and Laser Plus. The company went to tender and the incumbents won against Ricoh and Fuji Xerox with HP’s Managed Print Service provided by Laser Plus.
“We were trying to get most of our gear on multi-functional devices,” Watson says. “That took away some of the standalone printers. A lot of them were very old.”
Stella now has 20 staff per printer, though that varies by department. In-house marketing, for example, uses a lot of colour printing, Watson says.
“We needed devices that could handle the high volume and large files in delivering our travel services.
“We declined training because our staff already had the HP feel.”
The devices, which are leased, are managed remotely through HP’s Webjet Admin, which automatically manages ordering toners and paper.
Watson says there is also better control of colour printing costs through implementing HP’s Colour Access Control, which provides access to colour printing only to those employees who need it.