Customer engineer

Enterprise Recruitment responds to reader questions

Customer engineer writes: I'm on the road all day — fixing ATMs, general IT equipment (PCs, servers, UPS, printers, networks etcetera), doing airline IT support (Qantas, Malaysia airlines, Singapore airlines) and retail repairs (eftpos, cash drawers etcetera), all within customers' SLAs. I work for an IT company in Auckland and have been in the role for 10 years. My skills include time management, hardware and software repairs and installs, ability to prioritise work and customer skills. My qualifications include a Bachelor of Technology from Auckland University and I am A+-qualified.

Enterprise Recruitment replies: After 10 years' service and with the experience accumulated in that time, the worth to your current employer would be in the range of $65,000-$75,000, with the possible addition of a car allowance and mobile phone.

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