Chorus cable fault leaves hundreds without access to 111

UPDATED: Fault may be limited to one customer group; Chorus continues to recommend customers use mobile phones in case of emergency

Up to 400 residents in Manurewa may be experiencing disruptions to their internet and phone services, including being unable to make 111 emergency calls, according to Chorus.

On a network status announcement on its website, TelstraClear says disruptions began yesterday around 5pm, and were caused by 'an unplanned outage’ from a wholesaler in the area, affecting customers in Manurewa and also in Mt Albert.

A spokesman for Chorus says disruptions are due to a cable fault in Manurewa which is affecting customers of any network, but maintains it is limited to a few streets in the suburb.

Chorus apologises for the disruption and says technicians are working on the fault, expecting the cable to be restored within 24 to 48 hours. Chorus urges residents to use their mobile phones in case of emergencies in the meantime.

There are also several reports of disruptions to TelstraClear internet services in Christchurch and Wellington this morning on Geekzone’s ISP fault report feed and Twitter.

According to TelstraClear the two issues are unrelated, and says the disruptions in Christchurch and Wellington stem from a problem with an overseas provider.

UPDATED Wednesday 5.30pm

Chorus says it appears the fault in Manurewa is limited to one of the customer groups within the cable. "While the telecommunications cable in Manurewa supports some 400 customers, only 20 local residents have reported disruptions to their phone or internet services," spokesperson Robin Kelly says.

"We’ve identified the location of the cable fault and have begun repairs to get those people affected back online within the next 48 hours."

Chorus continues to recommend the use of mobile phone services for those customer experiencing disruptions with their fixed line phone service.

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