Telstra stays out of filtering trial

A spokesperson cites "customer management issues"

Telstra, which operates Australia’s largest public internet service, Big Pond, says it will not participate in the Federal government’s trial of ISP-based internet filtering software.

A spokesperson cites “customer management issues”, declining to elaborate.

Australian industry commentators suspect the telco is wary of an increased volume of complaints about degradation in service.

Since selected ISPs have been asked to choose a subset of their customers to be surveyed after the trial, an ISP runs the risk of customers who are approached suspecting that their recorded web access attempts mark them out as suitable survey subjects.

This could harm their relations with the ISP and is suspected as another reason behind Telstra’s caution.

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