Tourism NZ slashes ICT costs

Government agency on track to reduce IT costs by $1 million and telco costs by $100,000

Tourism New Zealand is on track to reduce its IT operating costs by around $1 million a year, at the same time it is cutting telecommunications costs by $100,000.

It presented the information in a financial review for the 2010/11 fiscal year to Parliament’s Commerce Committee.

TNZ told the committee it had cut its number of vendor suppliers from 29 to five, and made the telecommunications savings by increasing use of better tariffs and by using more video.

Computerworld sought more detail about the savings.

In an email, chief executive Kevin Bowler says that over time TNZ’s needs have changed and IT best practice has moved on, so there was clearly a need to review its global IT systems and providers.

“The process was pretty straightforward,” he says. “We completed a thorough audit of what we had and what our user requirements were before issuing a request for proposal document and working through the submission process.

“We determined that the most appropriate solution for us was to select a lead vendor and operate an outsourced model. As a result, we now have five IT providers that support the entire business, with the lead taken by Datacom.

“Costs have fallen, the user experience has vastly improved, and our disaster recovery plan is assured.”

Bowler says further development is planned.

“We are moving to an enhanced product suite that includes instant messaging, desktop video, a customer relationship management system and a new system for global document management.”

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Tags Tourism New ZealandKevin Bowler

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