ISP and telecommunications company WorldxChange says it has upgraded its hardware to solve issues with email services that have affected customers over several weeks.
CEO Cecil Alexander says the company has bought new blade servers to redistribute email loads and also upgraded spam protection. He says the servers were the real problem, but spam "contributes to every email issue".
An anonymous caller from an Auckland-based WorldxChange customer tipped Computerworld off about the issues, saying his company planned to move to a new provider after experiencing intermittent outages lasting up to 24 hours over several weeks.
The caller says the issues included email outages and 554 errors, signalling a failed SMTP (simple mail transfer protocol) transaction.
Alexander says he was surprised to hear about outages. He says typically customers experienced slow downs and some didn't notice any disruption. He says new blade servers and new configurations have fixed the problems.
"The servers themselves were not handling the load," he says. Alexanderr says he is aggrieved about the disruptions, which lasted until last week.
WorldxChange hosts its own servers, Alexander says.
"We believe that our commitment to targeted products and services has ensured that WorldxChange has not had to invest capital into new technology before the customers are in place," a note on the WorldxChange website says.