Case management targeted for veterans

WAM computer system to be replaced for veterans administration

The New Zealand Defence Force is planning to replace the WAM computer system used by Veterans’ Affairs New Zealand with a Veterans Case Management System.

The move comes in the wake of changes last year to Veterans’ Affairs NZ (VANZ), the division of the NZ Defence Force that administers war pensions and related benefits.

Passed into law in July 2008, the changes transferred the administration of the War Disability Pension and Surviving Spouse Pension from the Ministry of Social Development to VANZ and, according to tender documents, “approved the move to a case management approach for managing these requirements and providing end to end service delivery”.


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WAM, the documents note, “does not facilitate the new case management approach”.

VANZ has issued a tender to identify providers of case management systems suitable for the proposed new veterans’ system.

The documents note: “VANZ wants to have an integrated view of veterans, their family members and the third parties that provide goods and services to them and their family members.”

The ability to analyse individual veteran’s case records, and run queries and provide reports, is key, as is the ability to access records from multiple locations around the country.

Among other key attributes is the ability to store and access veteran/client information, including medical reports and other relevant information on a client that may not be defined as a reporting requirement.

VANZ is a predominantly SAP environment, using SAP ERP modules for financials, supplier relationship management, image archiving and other functions. An implementation of SAP Portal is planned.

The underlying software environment is mainly Microsoft, with Citrix used for remote access and presentation services.

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