Education sector specialist New Era IT has won the IT support contract for UCol, the institute of technology in Palmerston North, Wanganui, and Wairarapa, displacing incumbent HP.
New Era also supplies services to the University of Auckland, including server monitoring and management. Mike Willing, New Era's director of tertiary services, says the tertiary education sector will be a growing area for the company.
The company already provides services to 950 primary and secondary schools.
“UCol’s RFP called for a more flexible and innovative approach to IT support that would lower its total cost of ownership,” he says.
Willing says New Era specialises in helping education clients incororate IT into their curricula.
Willing says New Era has a service desk on site and is charged with ensuring IT services, are available 24 x 7. Desktop support is also provided.
“Universities and other tertiary providers are facing the same budget squeezes as other areas of education and ICT is viewed as a major cost-centre where savings and efficiencies can be made,” he says.
HP declined to comment.