Westpac New Zealand is to replace more than 400 ATMs, 80 percent of its fleet, by June 2010 in a nine year deal with NCR.
Westpac has selected NCR's SelfServ ATMs for the project and will also roll out NCR's Teller Cash Recycler (TCR) solution in its community branches to promote more face-to-face contact between customers and staff.
NCRs TCRs accept, count and dispense cash, allowing branch tellers to focus their attention on the customer, not on the transaction, NCR says.
As well as ATM and TCR hardware and software, the deal includes on-site maintenance, remote support and helpdesk services for up to nine years in renewable three-year terms.
“Our agreement with NCR means Westpac’s customers will enjoy the best ATM experience possible thanks to the very latest technology, some of which has not been seen in New Zealand before,” says Anand Ranchord, Westpac New Zealand’s business development manager, in a statement.
“They will experience the fastest ATM transactions, the world’s biggest touchscreen interface and be protected by the highest levels of security and standards compliance available anywhere.”
The new technology will support Westpac's return to community-based banking announced in December, which will see the bank open new and smaller branches.
Westpac will also move to the NCR APTRA Edge software platform which enables new transactions, such as bill payment and on-screen interactive promotions to help cross-sell other bank products and services.