Otago University is trialling a remote connectivity solution to better service its distance students and staff at its other campuses.
LogMeIn Rescue enables the IT Services Division to provide technology support and assistance in situations where it was previously difficult to deliver an effective service.
IT services director Mike Harte says LogMeIn Rescue was installed late last year and will first be trialled with distance students.
“It’s important for us to continually look at new technologies that can improve support for staff and students, without draining valuable department resources,” he says.
“By deploying a remote support solution such as LogMeIn Rescue, we can ensure our customers receive effective support regardless of location, in a cost-effective manner.”
The university expects to see significant time savings even at the central campus. While it may take an IT support technician 20 minutes to cross campus to reach a student or staff member and resolve a desktop support issue, with LogMeIn Rescue the matter can be resolved remotely in a matter of minutes.
“The technical support time that is saved as we reduce travel across the campus, can be redeployed into other activities that ultimately benefit staff and students,” Harte says.
“LogMeIn Rescue enables us to connect over the net. As a last resort, we can take over a user’s computer remotely. They don’t have to install any software.”