Woosh has closed its two-person Wellington store and is left with an on-the-ground presence only in Auckland and Invercargill.
There was simply not the foot traffic to sustain a direct presence in the capital, says general manager of operations Richard Fry; most Wellington users seemed happy to present their problems and queries through the Auckland call-centre. The Wellington store closed on August 17. Woosh will now cover on-the-ground installation and maintenance using a contractor with which it has an existing relationship, Fry says.
The Invercargill branch is still sustainable, Fry says, because Woosh has a larger share of the market in that region.
“We still think it is a good idea to have a branch in the major cities,” he says, and when Woosh upgrades its network – either to LTE or WiMax - it may resurrect a Wellington office.
There is no date for this upgrade, but it will have to be done soon, Fry says; the current network dates from 2004, “which is old in technology terms”.
The two technicians who staffed the Wellington office have been offered positions with Woosh in Auckland or Invercargill, but it is not yet known whether they will want to relocate, Fry says.