Vodafone has released a statement this afternoon, after FX Networks managing director Murray Jurgeleit rebutted claims by Vodafone that work carried out by FX had contributed to an outage affecting Vodafone customers in the North Island.
The statement reads: "On Saturday, one of Vodafone’s fibre network providers FX Networks began a planned network upgrade to cabling between Taupiri and Horotiu. "The work was not expected to impact service to Vodafone customers, however a fault was triggered during the work and the automated network fail over did not take place as expected. The resulting disruption to service was clearly Vodafone’s responsibility and we acknowledge that FX networks was not at fault. "This issue affected 16 sites in the Bay of Plenty to varying degrees. Some had 2G capability, some had 3G capability intermittently. Overall Vodafone operates around 1300 cellsites throughout New Zealand. "All 16 sites were back up and running by 2.40pm on Saturday. "Vodafone would like to apologise for any impact or inconvenience caused to our customers. Vodafone is fully focused on ensuring this kind of issues does not happen again and would like to apologise to those affected by the weekend’s events."