Ruapehu District Council to outsource ICT

Council aims to outsource strategic management, accounts management and ICT operations

Ruapehu District Council, covering 6,700 square kilometres in the central North Island, is aiming to outsource its ICT services.

Council management has issued a tender flagging that it wants to prove the extent that support of ICT services would best be served under an outsourced managed service contract.

"Whilst council is looking to establish a long term relationship with an excellent supplier, we believe an initial term of two years would be an appropriate compromise between the various risks involved," the document says. "Council will review this situation at the end of this period at which time council may take out a longer contract or consider alternative approaches."

The council has service centres in Taumarunui, Ohakune and Raetihi and around 70 staff, 63 in Taumarunui, five in Ohakune and two in Raetihi. There are three ICT employees currently undertaking all of the work covered by the outsourcing proposal.

Services which the council aims to outsource include: the total day to day management of the ICT environment; user and technical support services; management of security and access control databases; management of phone systems; planning and actioning of issues across the entire installation; all upgrades, including service packs and bug fixes, and; relocation of ICT assets and the rectification of defective or problematic ICT assets.

Over the next year, the council may consider development of its backup services and off-site data storage, a restructuring of its file storage and rationalisation of IT infrastructure.

Service levels under a managed services contract are anticipated at three levels: strategic management at the ICT management level; accounts management covering contract management, user account management, service reporting and invoicing, and; operational day-to-day delivery of services.

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