Livestock Improvement Corporation has signed a three-year desktop outsourcing contract with CodeBlue, as part of a wider transformation of its IT strategy and infrastructure.
LIC is the farmer-owned cooperative responsible for dairy herd improvement.
LIC general manager of technology Steven Mayo-Smith says the outsourcing to CodeBlue of more than 850 desktops is one of the first outcomes of a comprehensive IT strategic review of all LIC’s systems and applications.
“LIC’s core business is working with dairy farmers to increase herd productivity,” Mayo-Smith says. “Our new technology strategic plan addresses the challenge of how to efficiently manage and better leverage more than 100 years of intellectual property contained in our animal database and the 1500 related applications.
“We are particularly focused on the delivery of new services in new ways to our farmer customers around the country. Achieving our strategic objectives will involve increased use of specialist outsourcing partners, where that makes better sense for the business.”
He says the three-year desktop outsourcing contract with CodeBlue will see a rapid transformation of the current desktop environment, with a move from Windows XP, Office 2000 and Lotus Notes to a standard client running Windows 7 and Office 2010, and a later move to Windows 8.
Microsoft Direct Access will be used to deliver a consistent user experience, whether onsite or remote. As part of the service, CodeBlue will operate a dedicated helpdesk with extended hours and contracted support levels. The company says this is to ensure that LIC’s customer relationship managers, herd testers and technicians in the field are delivered high uptime for their applications and supporting server, desktop and mobile hardware devices.
The CodeBlue outsourcing contract was let following an RFP process. Mayo-Smith says four respondents were capable of delivering the nationwide services required. He didn’t name the unsuccessful respondents.
“CodeBlue was selected based on a balanced scorecard of attributes including nationwide service and support capability, responsiveness and flexibility, and their understanding of our business,” Mayo-Smith says. “CodeBlue also scored well in our due diligence in terms of customer satisfaction and financial stability. The fact that CodeBlue has a strong presence in Hamilton, close to our head office, was another factor.”
CodeBlue Hamilton managing director Jason Trower says a helpdesk and support team based in Hamilton will coordinate nationwide desktop and network support for LIC staff around the country.