Telcos sign up to emergency calling code

Telecommunications Carriers Forum initiative on 111 calls gets underway

Telecom, TelstraClear, Vodafone, Orcon and Kordia have signed the Emergency Calling Code developed by the Telecommunications Carriers’ Forum to make sure that 111 calls are reliably delivered.

The code introduces agreed minimum standards for managing 111 calls by telecommunications service providers. It sets out service-performance and customer-information standards for emergency calls, and applies to mobile and landline services, as well as calls made from public payphones.

The Code was developed by TCF members. All the major telecommunications service providers are members of the TCF.

In a media release from the TCF announcing the initiative, TCF Chief Executive Officer David Stone is quoted as saying he is delighted that Telecom, TelstraClear and Vodafone have signed the code. He expects other TCF members to sign the code soon, and some non-members, such as 2degrees, are also in the process of signing.

“All TCF members recognise the importance of managing 111 calls, and their shared responsibility in ensuring 111 emergency calls are connected as required," Stone says.

“As this code is signed by the remaining TCF members, New Zealanders can feel reassured that their telecommunications service providers are taking another step to ensure the reliability of an already robust service.”

Communications and ICT minister Steven Joyce recently endorsed the code, and called upon carriers to adopt it.

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