Maxnet customers experienced intermitment outages to its cloud platform last week, attributed to a fault in the firmware of networking switching hardware that links virtualisation and storage platforms.
“Our high availability data centre and physical infrastructure were not affected,” says Maxnet chief executive John Hanna.
“The switching hardware has been replaced and Maxnet’s network has been fully stable since October 15.”
He says the company acknowledges that any loss of access to its systems was unacceptable and that it has taken the issue very seriously.
“Before the hardware fault was uncovered, Maxnet engineers worked around the clock to resolve the outages, with support from our leading technology suppliers.
“Once the fault was traced to a specific network switch model, the vendor – Cisco – replaced it immediately.
“The network has been fully stable since then, and we are continuing to monitor it closely with full global support from Cisco.”
Hanna says Maxnet has met or spoke with all affected customers. “While our customers were understandably unhappy with the loss of access, the feedback we’ve received from our network improvements has been positive.”