Kiwi vendor impresses in South African telco market

ISP selects EMS Cortex technology for cloud control panel

Auckland provisioning software company EMS Cortex has won plaudits from South Africa’s biggest ISP, Internet Solutions, as the company’s biggest differentiator.

Internet Solutions went to market for a new cloud control panel to manage the provisioning and administration of hosted software applications.

“Cortex is leaps and bounds ahead of everyone else,” says Neil van Straaten, product manager for messaging services. “It is the de facto standard for hosted Exchange.

“We are winning more business now and Cortex is our biggest differentiator. Ease of use is the thing that clients can truly see and appreciate, and when we show them the Cortex interface, they say ‘Wow’.”

EMS Cortex set up Internet Solutions to do its own migration from a legacy provisioning engine, providing support as needed.

“Migration of our 800 client organisations and 40,000 user mailboxes is proceeding smoothly,” van Straaten says.

“There is no impact on client service, no need to sit down with the client and go through changes. We tell them about the cutover, but the only thing that changes for them is the admin URL.”

Configuration has also delivered gains. Setting up desktops used to be manual, but end users now log on to a user interface and download the configuration file, double click on it, and it runs.

Van Straaten says clients upsell themselves. Once they are receiving one service, they deploy others by ticking a box.

“Once people are receiving hosted Exchange, they tend to sign up for additional services. Before Cortex, we had no ability for clients to have one interface to provision different services.”

Internet Solutions is about to launch Microsoft Office Communication Server, and will provision and manage it using Cortex.

“Cortex has slashed deployment times by 70 percent. It is our sole management interface for both administrators and users,” van Straaten says.

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