IBM's Auckland datacentre issues resolved

Eagle Technology says 25 of its clients affected

Problems at IBM’s Highbrook datacentre in Auckland appear to have been resolved by 10am today.

The Virtual Server Services environment had been down since 3am on Monday.

An IBM spokesperson in Australia says in a bare-bones statement: “The New Zealand Virtual Server Services environment has been restored. We are actively working with all impacted clients to ensure they are fully operational.

“All other service offerings delivered from our Highbrook data centre continue to be fully operational.”

There is no indication of what caused the outage at the $80 million data centre, which opened in May 2011 to provide cloud services to major IBM clients.

Eagle Technology has been badly affected by the outage. Computerworld spoke to CEO Gary Langford at 11am this morning.

“It’s caused us quite a bit of sleeplessness,” says Langford. “Twenty-five of our clients were at Highbrook.”

“The system only came up in the past hour, and we’re now checking every thing and working through it.

“Once the dust has settled, we’re going to have a need to understand what went wrong.”

He says the outage was ironic, given that Eagle was last year named IBM’s Cloud Partner of the Year.

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