PGG Wrightson has chosen Dimension Data to provide Cisco-based unified communications as the organisation looks to improve efficiency and effectiveness among its global, mobile workforce. DiData will replace PGG Wrightson’s aged PABX telephone system with a collaboration platform, which includes voice-over-internet-protocol (VOIP) and unified communications services, including contact centre and a web-conferencing solution designed for on-demand collaboration. Roger Rennie, chief information officer at PGG Wrightson, says: “Our legacy voice system was obsolete and required replacement. We wanted to implement Dimension Data’s tried and proven voice-as-a-service, so we didn’t have to host or maintain the infrastructure related to fixed voice communications. “This reduces both risk and cost. We also wanted enhanced functionality, making our staff a lot more efficient and effective in carrying out their roles.” Employees will have click-to-call technology, instant messaging, desk-to-desk video and presence, which allows users to identify the availability status of any internal staff before they make a phone call. The solution also includes screen-popping applications, which will allow users to identify the caller and their records before the connection is made in a contact centre. “We’ll have all these functionalities, wherever we are,” Rennie says. “It’s marvellous that we can get all of this at less cost than we’re currently paying for legacy technology.” PGG Wrightson has more than 2000 employees around the globe, servicing more than 50,000 clients.
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