Senior IS executive: Mike Collins, CIO Reports to: Phil Ker, CEO
Size of IS shop: 34
Mobile PCs: 150
Hand-held devices: 198
Total screens: 1968
Industry: Education services
PC environment: Windows XP, Compaq, HP, Asus, Toshiba
Server environment: Linux; Windows 2000, 2003; Netware, HP
DBMS: Jade, SQL
Address: Forth Street, Dunedin
Key IS projects this year: 65 projects including a CRM and FMIS
system upgrade; knowledge management; disaster recovery projects;
investments in e-business and mobilisation; intranet redevelopment.
OTAGO POLYTECHNIC’S ONGOING goal is to develop more flexible
pathways and learning opportunities for learners, including learning
in the workplace. Additionally, the polytechnic is diversifying revenue
by introducing consultancy services to support business and the
community where appropriate.
CIO Mike Collins says challenges include adapting to the requirements
of new government funding models and maintaining enrolments
in a national climate of tertiary enrolment decline.
The attraction and retention of quality staff across the organisation, including ICT,
is a further challenge. Collins says Otago Polytechnic is also keen to give
staff the ability to ‘hot desk’ within the campus and work from home.
“Our big cost is salaries and infrastructure costs. So if we can reduce
office space by having staff work from home from time to time, then
that makes us more efficient,” says Collins.
In 2008, Otago Polytechnic will continue to invest in videoconferencing
technologies, which generate new national enrolments and is
used to connect remote students with local course content and vice
Around 30 per cent of the polytechnic’s voice infrastructure is
now over a VoIP network. Video conferencing services are run across
both the VoIP network and a separate data WAN. Other projects
include a CRM and FMIS system upgrade, knowledge management
and disaster recovery projects, along with investments in e-business
and mobilisation using cellular mobile technologies. Unified communications
planning is also underway, as is investment in new SAN
Collins says Otago Polytechnic keeps IT systems tidy and tight — six
core systems are integrated and non-integrated systems are discouraged.
Integration extends to the call centre, where CTI tools are being
put to use and customer enquires are recorded.