Canon call centre bucks offshoring trend

Merges trans-Tasman centres with 92-strong centre on Auckland's North Shore.

Canon has merged its Australian and New Zealand call centres to form the Oceania Contact Centre, which employs 92 staff. The company previously had a centre in Sydney which served Australian customers, and a smaller team of 12 in its headquarters on Auckland’s North Shore.

The Auckland team has now added 80 staff.

The contact centre is being opened today by Prime Minister John Key.

“Having an Australasia-serving contact centre in one place and under local management made good sense both economically and from a customer service perspective,” says Canon managing director and chairman Kenji Kobayashi.

Datacom will manage the contact centre in-house for Canon.

Read more at Reseller News.

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