Canadian enterprise software company Enghouse Systems has acquired local call centre software specialist Zeacom Group for US$30.6 million ($40.5 million). Auckland-based Zeacom’s contact centre and business process software products are in use at over 3,500 customer sites worldwide. The company, which has offices in New Zealand, Australia, the United States and the United Kingdom, reported annual revenue for the 2012 financial year of approximately $38.4 million.
Enghouse Systems is a provider of enterprise software solutions serving a variety of vertical markets. The company says its strategy is to grow and diversify through "strategic acquisitions and managed growth". Enghouse shares are listed on the Toronto Stock Exchange
“We are very pleased to be joining Enghouse – a well established, global provider of management interaction solutions,” says Zeacom CEO Miles Valentine in a media statement. “In a consolidating and evolving market, scale and resources matter and with Enghouse, we found the perfect partner to take advantage of the market opportunities ahead of us.”
Stephen Sadler, chairman and CEO of Enghouse says in the same statement that Zeacom will help Enghouse address the small to medium business market more effectively and extend its reach into new territories.
Zeacom which was established in 1994, has partnership arrangements with Microsoft, NEC, Cisco and Avaya.