FRAMINGHAM (10/03/2003) - The average IT department will look radically different by 2010, full of relationship managers and "touchpoints" between the company and its outsourced suppliers, Gartner Inc. Vice President Ian Marriott said at a roundtable this week in London. He said the trend toward outsourcing, including outsourcing business processes and more standard IT services, would involve a complete change of mindset for the IT manager. "The IT department will need fewer technical skills and more business skills," he said. Persuading management of the need for outsourcing is going to be hard because a huge investment in staff is needed. "You won't be able to retrain everyone in the IT department, and so you'll need board commitment to spend the money upfront. You should be spending at least 5 percent of the value of the outsourcing deal on just managing that deal, or it just won't be good enough," he said.
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