Managing smartphones calls for new realism and flexibility

The smartphone's impact on the enterprise can be seen in a small bank in Needham, Mass., where its full-time staff of 95 forms a mobility microcosm. Today, over one-quarter of them are using Apple iPhones and more recently iPad tablets, where once they used Microsoft Windows Mobile phones.

Also read: How to best manage enterprise mobility

"Apple met the minimum requirements to make [the iOS operating system] enterprise-friendly for me," says James Gordon, Needham Bank's vice president of IT. For the bank, that means support for Microsoft Enterprise ActiveSync to connect users with Exchange Server e-mail, calendars and contacts, and to support a range of basic management features as well as on-device encryption.

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