SupportSoft refreshes tech support suite

SAN FRANCISCO (10/20/2003) - SupportSoft Inc. on Monday released a new version of its real-time service management platform.

With the aim of automating tech support, the Real-Time Service Management Version 6.0 suite now carries components designed to eliminate the first five to 10 minutes of support calls by automating much of the information exchange. The product features a knowledge center suite for self-assisted service, live chat and push technology, and the ability to remotely take control of a system. New auto discovery and metering functionality are geared toward managing IT infrastructure. Also, analytics provide reporting against the other pieces of the suite.

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